Q: How does international peptide shipping work, and who handles import?

International orders ship via DHL Express where service is available and the destination permits the imported category. Transit typically runs 7–21 business days after the first carrier scan. The buyer is the importer of record and is responsible for confirming that the destination permits research-use peptides and for any VAT, GST, duties, or brokerage fees assessed at entry; those charges are not included in the order total. Orders bound for a restricted destination are cancelled and fully refunded before dispatch.

Q: What is the return and refund policy?

Research compounds, including peptides, reference standards, and items labelled for research use only, are final sale once shipped to protect chain-of-custody and lot integrity. Sealed, unopened wellness and supply items may be returned within 30 calendar days of delivery in their original packaging; original shipping on correctly fulfilled orders is non-refundable and return shipping is paid by the buyer. Damage, loss, mis-picks, or defective shipments follow the /shipping policy: contact leoapexbond@polsia.app with the order number and photos where applicable, and an approved claim is resolved with a replacement or full refund.

Q: How do Subscribe & Save cadence, discounts, and pack size work?

Subscribe & Save sends one 10-vial bulk pack of the chosen compound on the cadence selected at checkout: monthly renewals save 10%, while yearly renewals save 15%. Each shipment is tied to an identified batch and its public COA. From the account subscription row, pause skips the next renewal without cancelling, resume clears the pause, and cancel ends the plan; those controls do not change an order that has already been paid for and dispatched.

Question 1

How do I verify a batch before opening the vial?

Accepted Answer

Use the public COA verification page and enter the exact batch number printed on the vial label or outer carton. The matching Certificate of Analysis loads without an account and shows the same batch string, assay date, identity, purity, endotoxin, residual-solvent, and signature fields that travel with the order. If the lookup returns no result, recheck the alphanumeric prefix and number before contacting the lab.

Question 2

Which third-party lab verifies purity, and which methods are used?

Accepted Answer

Every batch is independently assayed by Apex Veritas Analytical, an ISO/IEC 17025-accredited partner laboratory separate from our synthesis facility. Its panel uses reverse-phase HPLC with UV detection at 214 nm for purity, mass spectrometry for identity, Limulus Amebocyte Lysate (LAL) for endotoxin, gas chromatography for residual solvent against ICH Q3C limits, and ICP-MS for heavy metals against USP <232>/<233> limits. The lab issues the batch-numbered COA; we do not assay in-house or edit its reported results.

Question 3

How should I store a vial, and what endotoxin ceiling is recorded on the CoA?

Accepted Answer

Store lyophilized peptide vials at 2–8°C and protected from light, following the label. Orders are over-packed in an insulated mailer with phase-change cold packs rated for 48–72 hours of payload holdover, but cold packs are not indefinite cold storage: retrieve the parcel on the first delivery attempt and refrigerate it on arrival. The catalog endotoxin floor recorded on the COA is < 5 EU/mg, with tighter limits for compounds intended for injection; the actual batch result remains the controlling record.

Question 4

How does international peptide shipping work, and who handles import?

Accepted Answer

International orders ship via DHL Express where service is available and the destination permits the imported category. Transit typically runs 7–21 business days after the first carrier scan. The buyer is the importer of record and is responsible for confirming that the destination permits research-use peptides and for any VAT, GST, duties, or brokerage fees assessed at entry; those charges are not included in the order total. Orders bound for a restricted destination are cancelled and fully refunded before dispatch.

Question 5

What is the return and refund policy?

Accepted Answer

Research compounds, including peptides, reference standards, and items labelled for research use only, are final sale once shipped to protect chain-of-custody and lot integrity. Sealed, unopened wellness and supply items may be returned within 30 calendar days of delivery in their original packaging; original shipping on correctly fulfilled orders is non-refundable and return shipping is paid by the buyer. Damage, loss, mis-picks, or defective shipments follow the /shipping policy: contact leoapexbond@polsia.app with the order number and photos where applicable, and an approved claim is resolved with a replacement or full refund.

Question 6

How do Subscribe & Save cadence, discounts, and pack size work?

Accepted Answer

Subscribe & Save sends one 10-vial bulk pack of the chosen compound on the cadence selected at checkout: monthly renewals save 10%, while yearly renewals save 15%. Each shipment is tied to an identified batch and its public COA. From the account subscription row, pause skips the next renewal without cancelling, resume clears the pause, and cancel ends the plan; those controls do not change an order that has already been paid for and dispatched.